Hard Cover, Nashville, Tennessee: Rutledge Hill Press, 2002. First Edition; First Printing. Near Fine in Very Good+ dust jacket.
Signed by author on title page. Sound binding and hinges. Clean, off-white pages. Paper over boards is lightly edge rubbed. DJ has very light overall shelf wear. ; "A revolutionary approach to building customer and employee loyalty through an effective three-step plan:" 1) Create a high concept to sharpen your focus on your unique strengths. 2) Use the power of a story to create an emotional connection between you and your customers and employees. 3) Design the ultimate experience that will amaze, astound, and thrill your customers and employees. ; 9.25" (21.5 cm) tall; 215 pages; Signed by Author.
ISBN: 1558539743 Item #4460022
Price: $18.00 save 20% $14.40